Privacy Policy

Scope and privacy contact

This notice applies to couatye.com, its shopping features and related customer support. The legal company and contact details for privacy requests appear in Store Information below. Our storefront is hosted by Shopify.

Information and its sources

We collect information you provide when placing an order, contacting us, creating an account where available or subscribing to messages. This can include your name, email, telephone number, billing and delivery addresses, order details, preferences and support correspondence.

Shopify and enabled services may collect device and browsing information, including IP address, browser type, identifiers, page interactions and cookie data. Payment providers process payment credentials; we receive payment status and order-related transaction information. Fulfillment and delivery partners provide shipment updates.

Why information is used

• To process payments, fulfill orders and handle delivery, returns and customer support.
• To operate accounts where available, remember preferences and maintain site security.
• To understand and improve the store and, where enabled and permitted, provide marketing or advertising.
• To meet recordkeeping obligations, prevent fraud and handle legal requests or disputes.

Where a legal basis is required, processing relies on fulfilling a contract, complying with legal obligations, appropriate legitimate interests or consent, depending on the purpose. Consent can be withdrawn without affecting earlier lawful processing.

Recipients of information

Information needed for these purposes is disclosed to Shopify, payment processors, fulfillment and shipping providers, technical-service providers and customer-support services. Where enabled, analytics or advertising partners may process device identifiers and interactions subject to applicable choices and consent. Information may also be disclosed where legally required, to protect lawful rights or in a business transfer with appropriate safeguards.

Cookies, marketing and privacy choices

Essential cookies support functions such as the cart and checkout. Other cookies or similar tools may support analytics, preferences and advertising where enabled. Use any privacy controls presented on the site and your browser settings to manage these tools; disabling essential cookies may affect shopping features.

Use the unsubscribe link in promotional emails to stop those messages. Necessary order and service messages may continue. Depending on applicable law, advertising disclosures may constitute a sale, sharing or targeted advertising, and you may request an opt-out through the privacy controls offered or by emailing us. Where required by law, we treat recognized browser signals, including Global Privacy Control, as opt-out requests.

Retention, security and international processing

We retain information for as long as needed for the purposes described, including orders, tax and accounting records, legal duties and disputes. Retention depends on the record type and applicable requirements. Reasonable safeguards help protect information, but no system guarantees complete security.

Your information may be processed in China and in countries where Shopify or other providers operate. International transfers are subject to the safeguards and legal mechanisms required by applicable law.

Your rights and requests

Depending on where you live and applicable law, you may request access, correction, deletion or a portable copy; object to or restrict processing; withdraw consent; or opt out of sale, sharing or targeted advertising. You may also have rights to limit certain uses of sensitive information, use an authorized agent, appeal a decision or complain to a privacy regulator. We do not discriminate against people for exercising applicable privacy rights.

Email service@couatye.com with “Privacy Request” in the subject. We may reasonably verify identity or an agent's authority and will respond within applicable legal time limits. Do not send sensitive identity documents unless we explain why they are needed and provide an appropriate channel.

Children, external services and changes

The store is intended for a general adult shopping audience, and we do not knowingly collect personal information from children under 13. Contact us if a child has provided information so we can address the request. External websites have their own privacy practices. Shopify's processing of personal data when you interact with merchants is described in its Shopify Consumer Privacy Policy.

We will post changes to this notice with an updated date and provide additional notice or seek consent where required. This notice does not override your mandatory privacy rights.