Couatye™ / Payment & Security
A clearer checkout.
Know your total and keep your payment information protected.
Available payment methods
Use a payment method displayed in the live checkout. Availability depends on your destination, device, currency and the enabled payment provider. A payment logo or a method used on another website does not establish availability for your order.
Prices and the final amount
Prices are shown in U.S. dollars (USD) unless another currency is expressly identified. Checkout displays your items, any accepted discount, shipping charges, applicable taxes and final amount before payment. Shipping fees are calculated at checkout.
Your bank or payment provider may apply currency-conversion or cross-border transaction fees under its own terms. Any import duties collected outside checkout are addressed in our Shipping Policy.
Payment processing
Checkout uses Shopify and the payment providers enabled for the order. Payment details are handled through their payment interfaces. We receive information needed to manage the order, such as payment status and transaction references.
When you submit payment, you authorize the displayed order amount through your chosen provider. A pending authorization may appear before a charge is completed. If payment fails, check the details or contact your provider; avoid repeated submissions while a previous attempt is pending.
Protecting your details
Use our website checkout for payments. Do not email full card numbers, CVV codes, PINs, passwords or one-time codes. If a payment request appears suspicious, contact us using the store details below before acting.
Refunds and payment questions
Approved refunds are returned to the original payment method within 5–10 business days after receipt and inspection of a return, or approval of a refund that requires no return, unless the law requires a faster refund. Your bank may take additional time to display the credit. Full conditions appear in our Return & Refund Policy.
For an unexplained charge or a duplicate payment, send your order number and a description to customer service. Please do not include sensitive payment credentials. Read our Privacy Policy for information about personal data.