FAQ

What can I find at Couatye™?

Our collection includes skin care, beauty accessories, towels and storage essentials in soft, coordinated colors. Browse All Products for current items and availability.

How do I choose and care for a product?

Read the individual description, ingredients where supplied and the product label. Follow each item's cleaning or cosmetic-use directions. Ask us before ordering if you need a specification or have a concern about an ingredient.

Which payment methods and currency are available?

Available payment methods are displayed at checkout. Prices are shown in U.S. dollars (USD) unless another currency is expressly identified. Review the final total, shipping and any applicable taxes before paying. See Payment & Security.

Where do you deliver and how much is shipping?

We accept orders for destinations supported at checkout. Shipping fees are calculated and shown before payment. Orders ship from our fulfillment location in Hong Kong. If a product is dispatched directly by a supplier or fulfillment partner, the shipping confirmation identifies its ship-from country or region.

When will my order arrive?

Processing normally takes 1–3 business days after payment confirmation. Estimated transit is 7–12 business days after dispatch, making the usual combined estimate 8–15 business days. Business days are Monday–Friday, excluding applicable public holidays. These are estimates; see our Shipping Policy.

How do I track a shipment or report a missing parcel?

We email shipment information and tracking when the order is dispatched. If an update is delayed, a delivery estimate is missed or a parcel cannot be located, email your order number to service@couatye.com. We investigate with the fulfillment partner or carrier and arrange an appropriate replacement or refund if delivery cannot be completed.

Can I change or cancel my order?

Contact us promptly. Before dispatch, changes or cancellation are possible where operationally feasible, with no cancellation fee. After dispatch, use the return process, subject to mandatory consumer rights.

Can I return skin care or beauty items?

Request an eligible return within 30 calendar days of delivery. Change-of-mind items must be unused and in original condition. Cosmetics and personal-care products must retain their hygiene seals, where provided. These conditions do not remove your rights for faulty, damaged, incorrect or misdescribed goods.

Who pays for a return and when is a refund issued?

You pay return shipping for a change of mind. For our error or a damaged, defective or incorrect item, we provide a suitable solution at no additional cost. Approved refunds go to the original payment method within 5–10 business days after receipt and inspection, or approval of a refund that requires no return. See Return & Refund Policy.

Couatye™ is the consumer-facing brand used on this website. The legal business responsible for orders placed through couatye.com is Quanzhou Zhenhuang International Trade Co., Ltd.